Here is my complaint in it's entirety. I recommend every one of you out there who are innocent, and affected by this ban do the same as I.
___
I am a paying customer of XBOX Live and Activision Publishing, and as of Saturday, May 18 I was banned from playing Activision's game Call of Duty: Black Ops (COD:BO) from the COD:BO servers, which allows for those with an XBOX Live account to connect with others for online gameplay utilizing the multiplayer platform of the video game.
Activision clearly states on their website that bans can not be appealed, but what measure is in place if Activision wrongfully bans a customer/customers? I have attempted to contact moderators on their discussion forums. All my posts went unnoticed, and no response was issued. I attempted to call their customer support repeatedly. Their customer support phone line was closed. I contacted @ATVISupport via Twitter, and received a crude response that didn't even answer my initial question that I was seeking an answer for.
My situation is this: Activision has a "Community" tab where fellow gamers can upload and watch each others saved game-plays. A week prior to my my alleged ban I was in the "Community" section of the game and clicked into a video that I downloaded and watched in Theater Mode. Unbeknownst to me, I was clicking into a hacked file that contained a glitch that if used properly enables cheaters to gain XP rapidly and prestige rapidly in the video game. There was no warning on this video. In fact, the video was at the very top of the list and was titled "WTF?!". There was no warning provided. There was no indication that the file was corrupt.
I find it disturbing that Activision doesn't have someone monitoring the "Community" for potentially corrupt files. Secondly, I find it extremely unfair, insulting and absurd for being banned because I was utilizing a feature of the video game that is accessible to any paying customer. Activision issued a blanket ban on ANYONE that accessed these files, whether or not their motives where to watch a video, or utilize the XP Glitch. This potentially affected thousands of wrongfully banned honest customers.
___
I have yet to purchase another XBOX Live account, and I'm not sure if I'm going to do that. It's not going to kill me to take a break from the game, or not play the game ever again, even though I'll truly miss it.
Here is a link to where you can file a complaint with the BBB. You have my permission to manipulate, or use my complaint if that will help. The more concise you are in your complaint, the better. Proper grammar and punctuation will also help, so try and be thorough.
Good luck.
Good luck.