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Cannot connect to zombies matches? (PC)

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My friend bought black ops on steam so that we could play zombies together. However, each time we load a game, she disconnects, regardless of who is hosting and it takes her an obnoxiously long time to load the game, both online and in solo. However, we're able to play multiplayer with no problem, the issue only occurs in zombies. Can someone provide a fix or just give a little more insight on what the issue is?


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